Terms & Cancellation Policy

These terms apply to cleaning services booked through Easy Home Cleaning. By reserving a cleaning you agree to the policies below.

Booking & deposit

A 50% deposit is charged when you reserve a cleaning. This deposit secures your requested date and window. Your requested time is confirmed by our team by email, normally within 48 hours — a booking is not final until you receive that confirmation.

Balance

The remaining balance is due after your cleaning is completed. The card used for your deposit is securely saved by our payment processor (Stripe) and may be charged for the balance after the job.

Cancellation & refunds

Fully refundable until we confirm your booking — after that, free cancellation up to 24 hours before your window.

• Before we confirm, your deposit is refundable in full, at any time and for any reason. Nothing is reserved until you have our confirmation.
• Once confirmed, cancel or reschedule at least 24 hours before your window for a full deposit refund.
• Cancellations inside 24 hours of a confirmed window may forfeit the deposit to cover the reserved crew time.
• If our team arrives and cannot get in — a lockout or no-show — the deposit is forfeited, and we may charge an additional travel fee for the trip.

Satisfaction guarantee

If you're not happy with your cleaning, contact us within 24 hours and we'll return to make it right at no additional charge.

Payments

Payments are processed by Stripe. Easy Home Cleaning does not store your full card details. Stripe sends transactional receipts for your payments.

Contact

Questions about these terms? Email contact@bookhomecleaning.com.